Support

Signing in

I did not get the code

Check the spam folder for a message from Heshiz Family. The code works for 10 minutes; after that, tap Send a new code. You can ask for five codes an hour.

"That email isn't part of a family here yet"

Only the parent who set up the family, and the parents they invited, can sign in. Ask the family owner to invite your address from the Family tab.

A child's phone

Pairing

On your phone: Family tab, the child, Pair a phone. On the child's phone: open Heshiz Family, tap This is a child's phone, then scan the code or type the six letters. The code works for 10 minutes; make a new one if it runs out.

The camera does not open

Typing the code works without the camera. To scan instead, allow the camera for Heshiz Family in the phone's settings.

Removing a phone

Family tab, the child, the phone, Remove the phone. Nothing is deleted; you can pair it again any time.

Consequences

The countdown is wrong

The countdown is computed from the end time on the phone itself, so it needs the phone's clock to be right. Check the date and time settings, and that automatic time is on.

Changing or ending one early

Open the consequence and choose shorten, extend or end. Every change needs a reason, at least three characters, and the child sees it.

Deleting your account and data

In the app: Settings, Delete the family. Only the family owner sees this. It removes the family, every child, every agreement and consequence, and signs out every phone. It cannot be undone.

To delete your parent account and email address, or if you are not the family owner, email privacy@heshiz.com from the address you sign in with. We delete it within 30 days and confirm by email. See the privacy policy for what is stored.